These are the terms and conditions on which we do business for goods ordered through this website, www.lovelola.co.uk.

Payment
♥ We accept PayPal.
♥ We also accept all major debit/credit cards via Sage Pay.
♥ All payments are taken in pound sterling.
♥ Non-UK credit card providers and banks will determine the exchange rates to be applied and may add an additional processing or administration charge in relation to such payments which non-UK card holders will be liable to pay.


Postage/Dispatch
♥ All items are dispatched within 24 hours of payment being received.
♥ We send our items via Royal Mail, Tracked, where delivery normally takes 1/2 working days.  (Working days are Monday – Friday only)
♥All overseas orders are sent by Royal Mail First Class International Signed For.
♥  24 Hour Special Delivery is available for an extra charge, please select this option at checkout. (Orders need to be made before 2pm for 'next day delivery' Mon-Fri).
♥ If you wish to trace your parcel, please message us and we will provide you with the tracking number.
♥ If there are any delays with delivery, through either postal strikes or through uncontrollable circumstances, we cannot be held responsible.

 

Returns

RETURNS POLICY
Hopefully you’ll be thrilled with your Love Lola products. However, if you feel you’d like to exchange, or be refunded for them, of course Love Lola will be more than happy to do so, but kindly pay attention to our Returns Policy:

You may return all items sold to you by Love Lola within 14 days of receipt for a refund for the cost of the item only. The cost of returning an item is the responsibility of the customer, unless the return is a result of a Love Lola error. Love Lola advises you to send your return via signed for or tracked services.

**We will be accepting Christmas gift returns up until the end of January 2022**

Orders must be returned to:
Returns
Love Lola Ltd
Jenda House
Cray Road
Sidcup
Kent
DA14 5DP

Kindly include a note including your name, order no. and reason for return.

Please ensure that goods are returned in a fully saleable condition, unmarked and unwashed, with labels attached.
Love Lola simply can’t refund or exchange a garment that we consider to be soiled, this includes items returned smelling strongly of cigarette smoke.

Please also note that Love Lola cannot accept returns of the following:
* Any item that is returned more than 14 days after receipt.
* Any item that is damaged, has missing parts, or is not in its original condition or packaging.

After Love Lola has received your item, it will process the refund/exchange and notify you via e-mail. The refund will be by the same method of payment that you originally used and will be for the cost of the item only. Your refund will not include the original shipping costs.
Pay with Amazon
Pay with PayPal
Pay with Visa
Pay with Visa Electron
Pay with Maestro
Pay with Delta
Pay with Mastercard